Uber's Value Chain: Strategy, Ethics, and Global Impact
A company's value chain is critical in making it operate efficiently and remain market-relevant in today's multifaceted business environment. The example discussed is that of Uber, an international disruptor in the mobility services market that presents an informative prism through which to view power, ethics, and the economics behind having a value chain that is first and foremost digital. Understanding the Basics: What is a Value Chain? Fundamentally, a value chain is an array of activities undertaken by an organization to provide an item or service—from raw input to final delivery. Michael Porter created this theory and differentiated primary activities (such as operations, logistics, service, and marketing) from support activities (such as human resource management and R&D). Uber's operations are an exemplification of this model in its contemporary form. From Taxi Wizard to Uber: Comparative Value Chain Analysis A typical cab service like Australia's Taxi Wiz...